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November 2019
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Client Services Charter

The Swartland Municipality Client Services Charter outlines our commitment to deliver excellent services to our clients, the rate payers. We endeavour to be professional and transparent in our dealings with you, our clients, and to maintain the highest possible service standards.

As set out in this Charter, our clients also have the following responsibilities to assist us in this regard:

  • A responsibility to provide the correct information;
  • A responsibility to understand there are various priorities requiring attention;
  • A responsibility to be reasonable, and
  • A responsibility to trust that we have your interests at heart.

Click here to read the full charter.

Please let us know what you think! E-mail swartlandmun@swartland.org.za.